Privacy Policy

Last updated: October 13, 2026

Retralo Watch Company Limited ("Retralo Watch Company Limited", "we", "us", "our") respects the privacy of our clients and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect information that you voluntarily provide to us when you:

• Submit a quote request or contact form
• Register for updates or newsletters
• Correspond with us by email, phone, or WhatsApp
• Visit our website (automatically collected data)

The personal information we collect may include:

• Name, company name, job title
• Business email address, phone number, WhatsApp
• Shipping address and company registration details
• Project specifications, dial designs, and technical requirements

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your custom dial orders
• Provide quotations, samples, and technical support
• Communicate with you about your project
• Improve our website, products, and services
• Send you relevant updates (only if you opt in)

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With trusted service providers who assist in manufacturing, shipping, and logistics (under confidentiality agreements)
• When required by law, regulation, or legal process
• To protect our rights, property, or safety, or that of our clients

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Rights

Depending on your location, you may have the following rights:

• Access, correct, or delete your personal data
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent at any time

To exercise these rights, please contact us at janet@retralo.com.

7. Cookies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but some features may not function properly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: janet@retralo.com
• Tel / WhatsApp: +86 13670051349
• Address: 4th Floor, Building 4, Fenggang Tianan Digital City, No.206 Fenggang Section, Dongshen Road, Fenggang Town, Dongguan City, Guangdong Province, P.R.China