Last updated: October 13, 2026

Welcome to Retralo Watch Company Limited. These Terms of Service ("Terms") govern your use of our website and services provided by Retralo Watch Company Limited ("Retralo Watch Company Limited"). By accessing our website or placing an order, you agree to be bound by these Terms.

1. Services

Retralo Watch Company Limited is a custom watch dial manufacturer. We provide design, prototyping, and mass production services for luxury watch brands, watchmakers, and commercial clients. All products are custom-made to client specifications.

2. Quotations and Orders

Quotations are valid for 30 days from the date of issue unless otherwise stated.
An order is confirmed only upon receipt of a signed purchase order and/or deposit payment.
Minimum order quantities (MOQ) apply to most product lines and are specified in each quotation.
Client-provided designs, materials, or specifications are subject to our technical review and approval.

3. Pricing and Payment

Prices are quoted in US Dollars (USD) unless otherwise agreed.
Payment terms: typically 50% deposit upon order confirmation, 50% balance before shipment.
Bank transfer (T/T) is our standard payment method. Other payment terms may be negotiated for established clients.
All prices exclude shipping, insurance, customs duties, and taxes, which are the responsibility of the buyer.

4. Production and Lead Time

Lead times are estimated and depend on product complexity, quantity, and material availability.
Sample/prototype lead time: typically 7–15 working days.
Mass production lead time: typically 30–60 working days after sample approval.
Retralo Watch Company Limited is not liable for delays caused by force majeure, material shortages, or client-side revisions.

5. Quality and Acceptance

All products are manufactured to the approved sample and agreed specifications.
Minor variations in color, texture, or finish may occur due to the handcrafted nature of dial production.
Clients must inspect goods within 7 days of receipt. Claims for defects must be made in writing within this period.
Retralo Watch Company Limited's liability is limited to replacement or credit for defective products. We are not liable for indirect or consequential damages.

6. Intellectual Property

Client-provided designs, trademarks, and brand assets remain the property of the client.
Retralo Watch Company Limited retains ownership of its manufacturing processes, tooling, and pre-existing designs.
Client designs are treated as confidential and will not be shared with third parties.
Clients warrant that their designs do not infringe any third-party intellectual property rights.

7. Confidentiality

Both parties agree to keep all confidential information shared during the course of business confidential. This includes designs, technical specifications, pricing, and business terms. This obligation survives termination of the business relationship.

8. Shipping and Risk

Shipping terms are specified in each quotation (e.g., FOB, EXW, DAP).
Risk of loss or damage transfers to the buyer upon delivery to the carrier.
Shipping insurance is available upon request and at the buyer's expense.

9. Cancellation and Refunds

Orders may be cancelled before production begins, subject to a cancellation fee to cover non-recoverable costs.
Custom products in production cannot be cancelled without the client bearing full production costs.
Deposits are non-refundable once production has commenced.

10. Limitation of Liability

Retralo Watch Company Limited's total liability under any order shall not exceed the total value of that order. We shall not be liable for any loss of profit, loss of business, or indirect damages arising from the use of our products.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China. Any disputes shall be resolved through good faith negotiation, or submitted to the competent court in Dongguan, Guangdong, China.

12. Contact Us

If you have any questions about these Terms, please contact us:

Email: janet@retralo.com
Tel / WhatsApp: +86 13670051349
Address: 4th Floor, Building 4, Fenggang Tianan Digital City, No.206 Fenggang Section, Dongshen Road, Fenggang Town, Dongguan City, Guangdong Province, P.R.China

Terms of Service